Who we are
This website, duckduckplumbing.com, is run by Duck Duck Plumbing LLC, a residential plumbing and water treatment company based in Isanti, Minnesota. In this policy, "we," "us" and "our" mean Duck Duck Plumbing LLC.
This policy explains what information we collect when you visit our website or contact us, how we use it, who we share it with, and the choices you have.
Information we collect
Information you give us
When you fill out a form on our website, call, text or email us, you may share:
- Your name, phone number and email address
- Your city and, if you choose to share it, your street address
- The service you need, how soon you need it, and the best way to reach you
- How you heard about us
- Any details you include in your message
Our forms also record which page of the website the form was sent from, so we know what you were looking at.
Information collected automatically
Like most websites, when you visit our site some information is collected automatically by our website host and the tools we use. This can include your IP address, browser and device type, the pages you visit, the website that sent you here, and the date and time of your visit. Some of this is collected using cookies, which are explained below.
We do not ask for, and you should not send us through our website, payment card numbers, bank account numbers, Social Security numbers or other sensitive information.
How we use your information
- To respond to your request and answer your questions
- To schedule and provide plumbing and water treatment services
- To contact you by phone call, text message or email about your request or service
- To send estimates, invoices and service follow-ups
- To understand how people use our website so we can improve it
- To keep our website secure and block spam
- To meet our legal, tax and accounting obligations
Text messages. If you give us your phone number or ask us to text you, we may text you about your service request or appointment. Message and data rates may apply. You can ask us to stop texting you at any time. We do not share your phone number or text messaging consent with anyone else for their marketing.
How we share your information
We do not sell your personal information, and we do not sell sensitive data.
We share information only with companies that help us run our business and website, and only as needed for them to do that work. These include:
- Form processing. The forms on our website are delivered to us by Formspree, which receives and stores form submissions for us.
- Website hosting. Our website host stores and serves our website and keeps standard server logs.
- Maps. Some pages show an embedded Google Map. When a map loads, Google may collect information such as your IP address under Google's own privacy policy.
- Analytics. We may use analytics tools, such as Google Analytics, to see how visitors use our website. These tools use cookies and collect information about your visit.
- Financing. If you choose to apply for financing, you will be sent to our financing partner, Wisetack. Information you give Wisetack is handled under Wisetack's privacy policy, not this one.
- Everyday business tools. Such as our email, phone and accounting providers.
We may also share information if the law requires it, to protect our rights or the safety of others, or as part of selling or transferring our business.
Cookies and your choices
Cookies are small files stored by your browser. Our website and the tools above use cookies to make the site work, remember settings, keep it secure, and understand how visitors use it.
You can block or delete cookies in your browser settings. If you do, parts of the website may not work as well. You can also opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout.
Do Not Track. Some browsers send a "Do Not Track" signal. There is no common standard for how websites should respond to it, so our website does not currently respond to these signals.
How long we keep information
We keep your information for as long as we need it to respond to you, provide service, keep normal business records, and meet our legal, tax and accounting obligations. When we no longer need it, we delete it or keep it in a form that no longer identifies you.
How we protect information
We use reasonable steps to protect the information you share with us, including a secure (HTTPS) website connection. No website or method of storing information is 100% secure, so we can't promise absolute security.
Your rights
You can ask us to:
- Tell you what personal information we have about you
- Correct information that is wrong
- Delete your information
- Stop calling, texting or emailing you
Depending on where you live, including Minnesota, you may have other rights under state privacy laws. To make a request, email contact@duckduckplumbing.com or call 763-200-5307. We may need to confirm who you are before we act on a request, and we'll respond within the time required by law. We won't treat you differently for making a request. Some information may need to be kept for legal or business reasons, and if so we'll let you know.
Children
Our website is meant for homeowners and adults. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you think a child has sent us information, contact us and we will delete it.
Other websites
Our website links to other websites, such as Google, social media, and our financing partner. We are not responsible for how those websites handle your information. Please read their privacy policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. The most current version will always be on this page.
Contact us
Questions about this policy or your information? Get in touch.
Duck Duck Plumbing LLC
Isanti, MN
Email: contact@duckduckplumbing.com
Phone: 763-200-5307